The other day, I was finishing up an important presentation and realized that in some charts the artwork wasn’t optimal and I needed better photos. I got in touch with a company I had used in the past, realized that my account was empty and transferred some money via PayPal. Usually this takes a couple of minutes, but not this time. After a couple of hours, I sent the company an Email, expecting a quick response – no such luck.
Since I wasn’t getting anywhere, I started looking and listening around and found Shutterstock. I checked their royalty-free stock photography and saw that they had what I was looking for. I then looked at their subscription models – they have some very interesting ones – and chose one that met my requirements. The money transfer only took a couple of minutes, I downloaded some great stock photography and could at last finalize my presentation.
Then I found out that Shutterstock are also on Twitter and decided to “follow”. An autoresponder thanked me for following (I usually don’t like autoresponders) and gave me a coupon code for a 10% off at my next purchase (that I liked). Having just bought a subscription, I couldn’t use the coupon immediately. So I asked them via Email for how long the coupon was valid. An autoresponder (again) thanked me for contacting them and informed me that someone would get in touch within one business day. As I mentioned before, I usually don’t like autoresponders, but in this case it made sense to me.
Believe it or not, but within one business day they did get in touch. Stephanie, their account executive, sent me an Email in perfect German (she must have checked my IP-address) and asked for the coupon code number. I sent her the number and in less than one hour, she informed me that the coupon was valid.I was and am impressed – this is customer service at its best. Shutterstock have obviously realized that happy customers are their most important asset. So if you’re ever looking for great photos, why not check them out.
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